Messages and errors
The tables are grouped by topic. The “Message” column gives the text of the English interface. Some messages come from the server and may be displayed in another language: such messages are given in the original in the table. If a message is not in the table, follow the general rule: read the text, check the entered data and permissions, then contact the administrator with the page address, the message text, and a screenshot.
General
| Message | Cause | What to do |
|---|---|---|
| “Request failed.” | The server rejected the request without detail | Repeat the action. If it repeats, contact the administrator |
| “You do not have permission for this action.” | The role has no permission for the action | Contact the administrator: roles |
| “Loading…”, “Loading session…” | Data is still loading | Wait a few seconds. If it does not disappear, refresh the page or sign in again |
| “Saved”, “Saved.” | The edit is recorded | No action required |
| “Save failed” / “Could not save” | The record was not saved | Check the fields and repeat. Check whether the field is locked |
| “Deleted” | The record is deleted | No action required |
| “Delete?” | Delete confirmation | Confirm with the delete button or cancel |
| “Nothing found” | There are no suitable values in the dropdown | Change the search query |
Data loading
| Message | Page |
|---|---|
| “Could not load workspace.” | My work |
| “Could not load your scope.” | My work, list |
| “Could not load scope.” / “Could not load the task list.” | Project and release scope |
| “Could not load project.” / “Project not found.” | Project pages |
| “Could not load the board.” | Boards |
| “Could not load planning calendar.” | Project and release calendar |
| “Could not load task.” | Task card |
| “Could not load users.” | Users |
| “Could not load roles.” | Roles |
| “Could not load the resource plan.” / “…plan–fact.” / “…statistics.” | Resources |
| “Could not load the production calendar.” | Resources, calendar |
| “Failed to load update history.” | Updates |
| “Could not load notifications.” | Notifications |
| “Could not load delivery history.” | Notifications, delivery history |
| “Could not load profile.” | Profile |
| “Could not load notification preferences.” / “…notification channels.” | Profile |
| “Could not load notification transports.” | Notification transports |
The general procedure for all “Could not load…” messages: refresh the page; if the error repeats, check your network connection and sign in again; if that did not help, contact the administrator.
Stage transitions
| Message | Cause | What to do |
|---|---|---|
| “Cannot move to this status” | A gate condition is not met | Fill in the fields the cabinet shows under the stage list |
| “Does not meet transition requirements” | A specific field is not filled in | Fill in the highlighted field |
| “Required fields: …” | The list of fields without which the transition is impossible | Fill in the listed fields |
| “Required: assignee, estimate, target date” | The hint of the release gate “Planned → In development” | Fill in the fields on the release's “Overview” tab |
| “Specify the Assignee, Estimate, Start and End dates” | The hint of the task gate “New → In Progress” | Fill in the fields in the “Stage” or “Main” block |
| “This status transition is not allowed.” | The workflow has no such transition | Choose an allowed stage or contact the administrator |
| “These fields are locked at the current stage.” | The workflow locked the fields | Return the record to a stage where the fields are open, if allowed |
| “Locked by workflow.” | The same for text fields | The same |
| “Could not change status.” | A general transition error | Repeat. Check the gate conditions |
| “Status updated.” / “Stage updated.” | The transition is done | — |
| “Could not move the card (check transitions and gates).” | The move on the board is forbidden | Check the gate conditions and allowed transitions |
| “You do not have permission to move cards.” | No permission to change tasks | Contact the administrator |
| “View only — drag and drop requires edit permission.” | The role cannot change tasks | The same |
| “Card moved.” | The move is done | — |
| “Unknown transition.” | A transition not in the workflow was chosen | Refresh the page and repeat |
| “No available transitions” | There are no transitions from the current stage | This is normal for a final stage |
Tracks (time tracking)
| Message | Cause | What to do |
|---|---|---|
| “You cannot set a start date older than 7 days.” | The track start is older than 7 days and the role has no retroactive logging permission | Contact the administrator |
| “End time must be after start time.” | The end is not later than the start | Correct the time |
| “Start, end, and duration are inconsistent. Check the time fields.” | The three values contradict each other | Leave any two values |
| “Specify any two of three: start, end, or duration — the third will be filled in.” | Fewer than two values are filled in | Fill in two values |
| “At least 1 minute.” | The duration is less than a minute | Increase the duration |
| “Enter a description of the work logged.” | The description is empty | Fill in the description |
| “Your role does not allow setting all required fields in this form.” | The role cannot fill in some of the form's fields | Contact the administrator |
| “Not all tracks are displayed for the selected period. Narrow the filters or the period.” | Too many tracks | Narrow the filters or the period |
| “Could not parse duration” | An invalid duration or estimate format was entered | Use 1.5, 1d 2h 30m, or 90 |
Tasks
| Message | Cause | What to do |
|---|---|---|
| “Title is required.” / “Title cannot be empty.” | An empty title | Enter a title |
| “Your role does not allow setting all fields, so the task cannot be created with this data. Contact the administrator.” | The role cannot fill in some fields | Clear that field or contact the administrator |
| “The type “…” cannot be added to release “…”. Allowed: …” | The release restricts task types | Choose an allowed type |
| “The type “…” cannot be created in project “…”. Allowed: …” | The project restricts task types | Choose an allowed type |
| “Unknown task type.” | The type is deleted or does not exist | Choose a type from the list |
| “Task created.” | Success | — |
| “Link added” / “Link removed” | The result of an operation with links | — |
| “Tags updated.” / “Could not save tags.” | The result of tag editing | Repeat on error |
| “Group updated.” / “Could not save group.” | The result of group editing | Repeat on error |
Projects and releases
| Message | Cause | What to do |
|---|---|---|
| “A project with this prefix already exists.” | The prefix is taken | Enter another prefix |
| “Use only A–Z, digits, and dashes, up to 10 characters.” | An invalid prefix format | Correct the prefix |
| “Select at least one release type.” | No release type is selected | Mark a type |
| “Select at least one task type for releases.” | No task type is selected | Choose types |
| “This project has no release type left for a new release.” | All the project's types are archived | Contact the administrator |
| “You do not have permission to create projects.” | No permission to create projects | Contact the administrator |
| “Project created.” / “Release created.” | Success | — |
| “Support projects only allow SUPPORT releases.” | A type restriction in support projects | Choose the SUPPORT type |
| “Not enough permission for fields to create a release with this data…” | The role cannot fill in some fields | Clear the field or contact the administrator |
| “This project's workflow has been deleted. The project remains: its status can be changed and the workflow replaced.” | The project's workflow was deleted by the administrator | Contact the administrator |
| “Cannot delete folder: it contains subfolders or projects.” | The folder is not empty | Move the contents |
| “Cannot move a folder into itself.” | Cyclic nesting | Choose another folder |
| “This client cannot be deleted while deals reference it.” | The client is in use | Delete the related records |
Users and roles
| Message | Cause | What to do |
|---|---|---|
| “Enter at least 2 characters for the username.” | The username is shorter than 2 characters | Enter a longer username |
| “Username cannot be longer than 64 characters.” | The username is too long | Shorten the username |
| “The username cannot contain “@”, spaces, or other invalid characters. Latin letters without diacritics, digits, dot, underscore, and hyphen are allowed.” | Invalid characters | Correct the username |
| “Email must match the email in Keycloak exactly for correct authentication.” | A form hint | Enter the same email as in Keycloak |
| “User created.” / “Role updated.” / “Changes saved.” | Success | — |
| “You cannot delete your own account” (a server message) | An attempt to delete yourself | Ask another administrator |
| “Permissions saved.” / “Role name saved.” | Success in the role editor | — |
| “Failed to reorder roles” | A reordering error | Repeat |
| “Users assigned to this role will lose all permissions until reassigned.” | A warning when deleting a role | Assign users another role before deletion |
Fields and the dictionary
| Message | Cause | What to do |
|---|---|---|
| “Invalid field key (use snake_case).” | An invalid field key format | Use lowercase Latin letters, digits, underscore |
| “Required.” | A required form field is not filled in | Fill in the field |
| “Add at least one name.” | An enumeration has no values | Add values |
| “Names must be unique.” | Duplicate values | Rename |
| “System values cannot be removed or replaced.” | An attempt to change a system value | Archive the value instead of deleting |
| “The column and all of its data will be permanently deleted. This cannot be undone.” | A warning when deleting a field | Confirm by entering the field key |
| “All role permissions that reference this field key will be renamed automatically.” | A warning when renaming | Confirm |
| “Field created.” / “Field updated.” / “Field deleted.” / “Field key renamed.” | Success | — |
| “Delete this key in all languages?” | Delete confirmation in the dictionary | Confirm or cancel |
| “No entries for this language.” | The dictionary has no keys | Add keys |
Workflows
| Message | Cause | What to do |
|---|---|---|
| “Cannot disable the last active workflow for …” | The workflow is the only enabled one | Enable another workflow |
| “Set another workflow as default first, then disable this one.” | The default workflow cannot be disabled | Make another one default |
| “Some gate requirements are not met.” | The gate conditions are not met | Fill in the fields |
| “System workflow” “Read-only. Clone the workflow to edit.” | A system workflow is protected | Clone the workflow |
| “Cannot disable the last active task type.” | One active type | Enable another type |
| “Preset task types cannot be deleted.” | The type ships with the product | Disable the type instead of deleting |
| “This type is used by N tasks. Reassign them before deleting.” | The type is in use | Change the type of the tasks |
Notifications and channels
| Message | Cause | What to do |
|---|---|---|
| “No notifications yet.” | There were no events | No action required |
| “No deliveries for this notification yet.” | The message was not sent through channels | Check the channel settings |
| “Delivery retry queued.” | The Retry button was pressed | Check the delivery history later |
| “Could not retry delivery.” | A retry error | Check the transport |
| “No system channels are configured” | The administrator did not add transports | Contact the administrator |
| “Browser push is not supported by this browser.” | A browser without Web Push | Use another browser |
| “Browser push permission was not granted.” | You denied notifications in the browser | Allow notifications in the browser settings |
| “The connection request expired. Create a new one to try again.” | The code expired | Get a new code or link |
| “Enter a valid URL beginning with http:// or https://.” | A wrong webhook address | Enter an address with https |
| “Copy this webhook secret now. It will not be shown again.” | The secret is shown once | Copy the secret |
| “Connection verified successfully.” | The transport works | — |
| “The transport was changed in another session. Reopen editing to use the current data.” | Two administrators edited at once | Reopen the transport |
| “Use an HTTPS address.” | An address without HTTPS | Enter an address with https:// |
| “Enter an Element user ID such as @assist:example.com.” | A wrong Matrix ID format | Enter the ID in this format |
| “The Matrix session was revoked. Sign in again.” | The bot must sign in again | Click “Sign in again” |
| “Trusted E2EE state could not be recovered.” | An encryption error | Click “Recover E2EE” |
API keys
| Message | Cause | What to do |
|---|---|---|
| “No role can be assigned to the key…” | You have no suitable role | Contact the administrator |
| “You reached the maximum number of active keys.” | Too many active keys | Revoke the unneeded ones |
| “Copy your token now” | The token is shown once | Copy the token |
| “Revoke this key? Integrations using it will stop working.” | Revocation confirmation | Confirm |
| “Regenerate this key? The old token stops working immediately.” | Regeneration confirmation | Confirm |
| “No API keys yet.” | There are no keys | Create a key |
Resources
| Message | Cause | What to do |
|---|---|---|
| “No plan rows for this month.” | There are no rows in the plan | Add people: “Plan” |
| “No data for this period.” | There is no data in statistics | Change the period |
| “No planned hours in period” | There is no plan | Fill in the plan |
| “Pick a project, employee, and date range.” | The “Mass fill” window is not filled in | Fill in all fields |
| “No days for this year yet. Click “Update”.” | The year's calendar is not loaded | Click Update from RU calendar |
| “No warnings for this month.” | There are no problems in the plan | — |
| “Pick a period of at most one year (366 days inclusive)” | The report period is too long | Shorten the period |
Calendar and workload
| Message | Cause | What to do |
|---|---|---|
| “Nothing scheduled on this calendar day.” | There are no tasks for the day | — |
| “No releases or scheduled tasks overlap this period.” | There are no dated records in the period | Set dates on tasks |
| “No dated tasks in the selected period” | The Gantt chart is empty | Choose another period or employees |
| “Select one or more employees to view their workload” | No employees are selected | Select employees |
Lists without data
| Message | Where |
|---|---|
| “Nothing here yet.”, “Nothing planned for today.”, “Nothing planned this week.”, “All tasks have dates assigned.”, “No tasks scheduled beyond this week.” | My work, list |
| “No tasks”, “No tasks match the current filters”, “No tasks in this scope yet.” | The catalog and scopes |
| “No releases yet.”, “No releases match the current filters” | Releases |
| “No projects yet.” | Projects |
| “No global boards yet.” | Boards |
| “No tracks yet”, “No subtasks yet.”, “No related tasks yet.” | Tracks, subtasks, links |
| “Nothing here yet.” | The “History” feed |
| “No tags yet.”, “No groups yet.” | Project settings |
| “No roles yet.” | Roles |
| “No automations yet”, “No transitions yet…”, “This workflow has no statuses yet…” | Workflows |