FAQ

The questions are grouped by topic. If an answer links to a manual page, open it for detailed steps.

Sign-in and access

The password does not fit. What should I do? Check the keyboard layout and Caps Lock. The password is stored in Keycloak, not in Assist. Reset the password on the Keycloak page or contact the administrator. See “Sign-in, password, and security”.

I am “thrown out” to the main page. You opened a page for which your role has no permission. The cabinet returns you to “My work”. If you need the page, contact the administrator: “Roles and access”.

There is no needed item in the menu. The item is hidden because of the role's permissions. See the permission table.

The cabinet writes “Loading session…” for a long time. Wait a few seconds and refresh the page. If that does not help, sign out and sign in again.

How do I change the interface language? Click EN or RU in the cabinet header. The language is remembered in the browser.

Tasks

A task does not move to the next stage. The transition has a condition (a gate). The cabinet shows which fields to fill in: for example, assignee, estimate, start and end dates. Fill them in and click Apply transition. See “Stages and transitions”.

There is a lock next to a field, the value cannot be changed. The workflow locked the field at the current stage. Return the object to a stage where the field is open, if the workflow allows it.

I do not see an assignee in the choice list. An assignee is chosen from the project team. Add the person on the project's “Settings” tab: “Project. Settings”. Disabled users are not shown in the list.

A task is not added to a release. A release may have a restricted list of allowed task types. The cabinet names the allowed types in the message. See “Release. Overview”.

I cannot find completed tasks, projects, or releases. The “Hide final stages” switch is on by default. Turn it off.

How does a subtask differ from a related task? A subtask is part of the parent task (a tree, summing of estimate and hours). A related task remains independent, and the link only shows a dependency. See “Task card”.

Time

A track is not saved. Check: the start is no older than 7 days, the end is not in the future, the end is later than the start, the description and work type are filled in, two of the three time values are given. See “Time tracking”.

My hours landed on another day. The day is determined by the end of the track in the employee's time zone. If the time zone is not set, Asia/Bangkok is used.

How do I log time for last month? The role needs the “Can create tracks retroactively” permission. Contact the administrator.

How do “My tracks”, “Project tracks”, and “Field tracks” differ? “My tracks” are your hours. “Project tracks” are all hours on a project. “Field tracks” are the history of field values, not time.

Projects and releases

A release opened at a long address. The same release opens at two addresses: inside a project and by identifier. The tabs are the same.

I cannot move a release to development. The transition needs an assignee, an estimate, and a target date. Fill them in on the release's “Overview” tab.

What happens when a release or project is deleted? Nested tasks, subtasks, and hours are deleted with them. Before deleting, tasks can be moved to another release or to the project backlog.

How do I close a project? Move the project through stages to “Project completed”. See “Closing a release”.

Notifications

Notifications do not arrive. Go through the steps of the article “Your notification settings”: check events, channels, and the delivery history.

How do I turn off email notifications? On the profile's “Notification settings” tab, turn off the Email channel switch for the needed event.

Administration

A field value does not get into “Field tracks”. Only fields with the Trackable checkbox on in the field constructor get into the history: “Custom fields”.

I changed a role's permissions, but nothing changed for the employee. Permissions apply on the next page load. Ask the employee to refresh the page.

How do I remove an employee who left? See the process “Employee offboarding”.

How do I connect an AI assistant? See the process “Integrations”.

If nothing helped

Write to the cabinet administrator. State the page address, the message text, and the cabinet version number (under the menu on the left), and attach a screenshot.